Terms Of Services
Welcome to Oral Surg Supply. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. General Information
Oral Surg Supply designs and manufactures high-quality surgical and dental instruments for professionals worldwide.
All our products are intended for professional or institutional use. By purchasing from us, you confirm that you are a qualified buyer or representing a healthcare facility.
2. Orders
All orders depend on product availability.
Once you place an order, you’ll receive a confirmation email.
We reserve the right to cancel or refund any order if an item is unavailable, pricing is incorrect, or payment cannot be verified.
3. Prices and Payments
All prices are displayed in [base currency – e.g., USD], but customers can use our currency filter to view prices in their local currency for convenience.
Prices shown in your local currency are approximate and may vary slightly at checkout due to exchange rates.
Prices do not include customs duties, import taxes, or local VAT unless stated otherwise.
Secure payments can be made via PayPal, Visa, MasterCard, American Express, or bank transfer (for bulk orders).
4. Shipping and Delivery
We ship worldwide through trusted couriers such as DHL, FedEx, or UPS.
Delivery times depend on your location and the shipping option selected at checkout.
Once your order is dispatched, you’ll receive a tracking number via email.
Important: Customs duties, import taxes, and handling fees are the customer’s responsibility. These charges are not included in our prices or shipping fees and must be paid by the buyer when the order arrives in their country.
5. Returns and Refund Policy
We only accept returns or issue refunds if the item received is defective, damaged, or incorrect.
You must contact us within 7 days of receiving your order and provide photos or proof of the issue.
Once the defect is confirmed, we’ll arrange a replacement or refund.
Return shipping costs are the customer’s responsibility unless the item received is defective or incorrect.
Refunds are not available for reasons such as change of mind, wrong size, or ordering the wrong product.
Items must be unused and in their original packaging to qualify for a replacement.
6. Product Quality and Warranty
All our instruments are made from premium-grade stainless steel and pass strict quality inspections before shipping.
We guarantee that our instruments are free from manufacturing defects at the time of delivery.
The warranty does not cover damage caused by improper cleaning, misuse, or normal wear and tear.
7. Cancellations
Orders can only be canceled within 12 hours of placing them.
Once processed or shipped, orders cannot be canceled. Defective items may still be returned under our policy above.
8. Intellectual Property
All content on this website, including text, images, logos, and designs, belongs to Oral Surg Supply and may not be used or copied without written permission.
9. Limitation of Liability
Oral Surg Supply is not responsible for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Our total liability is limited to the value of the purchased product.